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FAQ

Do you ship overseas?

Yes we do! We ship to the UK, EEA and the USA. If you want to make sure your area is included in our list please have a look at our terms and conditions or contact us to find out.

How long will it take for my order to arrive?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Which shipping carriers do you use? 

We deliver by Royal Mail, Parcel Force service or courier service.

Where are the products made?

All the products in our store are made in Japan.

How do I know if you ship from Japan or from the UK?

We have set up an office in London in 2011. From there we ship to the UK, the EU and the USA. In the case of Hawaii we may ship from Japan.

Who made my product?

All your products bought from us are made by Japanese blacksmiths and master artisans. You can check our page about our artisans and see who probably touched your item during its production.

What kind of warranty do you provide?

There are no warranties for handmade products. We will however exchange the product or give you a refund in case you are not happy with its performance. Terms and conditions apply.

Which product will make the a really good gift?

This is a question we get a lot. A good gift is one that you make with your heart. The move counts and the item serves as a memory, a reminder, that you gave this gift.

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